Privacy Policy for Passengers and Riders

Effective Date: January 1, 2024

Thank you for choosing Cab Request Services (“CRS”) for your transportation needs. At CRS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively referred to as the “Services”).

1. Information We Collect

When you use CRS Services, we may collect the following types of information:

– Personal Information: This may include your name, email address, phone number, and payment information.
– Location Information: We collect your location data when you use our mobile application to request rides.
– Usage Information: We collect information about how you interact with our Services, such as your browsing history, search queries, and preferences.
– Device Information: We may collect information about the device you use to access our Services, including its unique identifiers, operating system, and browser type.
– Communications: We may collect information from your communications with us, including feedback, inquiries, and customer support requests.

2. How We Use Your Information

We may use the information we collect for the following purposes:

– To provide and improve our Services, including processing ride requests and payments.
– To personalize your experience and offer tailored content and recommendations.
– To communicate with you about your account, promotions, and updates.
– To respond to your inquiries and provide customer support.
– To detect, prevent, and investigate fraud and other illegal activities.
– To comply with legal obligations and enforce our Terms of Service.

3. Sharing of Information

We may share your information with third parties for the following purposes:

– Service Providers: We may share your information with third-party service providers who help us operate our Services, such as payment processors and technology partners.
– Business Partners: We may share your information with business partners who offer complementary services, promotions, or discounts.
– Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices

You have the following choices regarding your personal information:

– You can access, update, or delete your account information by logging into your CRS account settings.
– You can opt-out of receiving promotional communications from us by following the instructions provided in the communication.
– You can disable location tracking through your device settings, but this may limit certain features of our Services.

6. Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.

8. Advertising and Analytics

We may use third-party advertising and analytics services, such as Google Analytics, to help us understand how our Services are used and to deliver advertisements that may be of interest to you. These services may collect information about your online activities over time and across different websites and devices, including your interactions with our Services. The information collected by these services may include your IP address, cookies, device identifiers, and browsing behavior.

Third-Party Advertising:
We may allow third-party advertising networks to display advertisements on our website or mobile application. These advertisers may use cookies and similar tracking technologies to collect information about your interactions with their advertisements and our Services. This information may be used to provide targeted advertisements based on your interests and preferences.

Google Analytics:
We use Google Analytics to analyze the usage of our Services and to improve their performance and functionality. Google Analytics collects information about your interactions with our Services, such as the pages you visit, your location, and the device you use. This information is aggregated and anonymized before being used for analysis purposes.

Opting Out:
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, which is available for most browsers. You can also opt-out of targeted advertising by adjusting your device settings or by visiting the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA) opt-out pages.

Please note:
Even if you opt-out of targeted advertising, you may still see advertisements on our Services, but they will not be tailored to your interests.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at

By using CRS Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.